Help & Support
Something not working, a question about a purchase, or an idea for a game? Write to us. We read every message.
Write to us
Tell us which game or app, which device, and what happened. A screenshot helps. We usually reply within a few days.
Email: [email protected]
Common questions
I bought the full SpellWay game. How do I get it on another device?
Open SpellWay on the other device, tap “Full game”, then “Restore purchases” (a grown-up check comes first). Use the same Apple ID or Google account you bought it with.
How do I ask for a refund for an App Store purchase?
Purchases made in the App Store are handled by Apple, so refunds are requested from Apple: Apple: Report a problem
And for a Google Play purchase?
Google Play purchases are refunded by Google. Follow the steps here: Google Play Help: refunds
Where is my progress saved?
On your device. Games on the website save in your browser, and the SpellWay app saves inside the app. Clearing browser data or uninstalling the app removes it.
A game does not load on the website.
Reload the page and check that your browser is up to date. If it still does not work, write to us with the game’s name and your device.
I have a problem with a Shop order.
Write to us with your order or shipping reference, and a photo if something arrived damaged.
Privacy
How we handle data, and how to ask us to delete it, is explained in our Privacy Policy. Read the Privacy Policy